SQ Johnson City Frequently Asked Questions

What is the advantage of an individual lease?

​With an individual lease, also called by the bedroom lease, you are responsible for your own monthly rent and the regular upkeep of your part of the apartment. Unlike conventional joint leases, you are not responsible for any delinquent amounts owed by your roommates. This means if a roommate moves out early or misses a payment, all other residents are not responsible for making up the difference. 

What is a rental installment?

​The rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month. 

Will I need a guarantor to lease an apartment?

​Unless your income is greater than three times the rental installment, you will need a guarantor. A guarantor must meet the income requirements and credit qualifications. The guarantor is financially responsible and liable for the terms of the lease and rental installments.

Do you have a roommate matching service?

​Yes, we do. Part of the application packet is a Roommate Matching Form that you will be required to complete. This form will ask you questions about your social habits, study habits, and per preferences to help us match you with residents that indicate similar preferences. Please be honest on your Roommate Matching Form.

Can I request specific roommates or units?

​Yes, you can list your preferred roommates on the Roommate Matching Form with your application. All roommates must list each other for us to confirm that all requests are mutual. You can list your floorplan preference on your application and we will do our best to place you in a floor plan that meets your requests. All requests are taken in order by the date your lease was signed and is based on availability.

Do you offer any mental health resources for students?

Student Quarters is proud to be an initial member of the College Student Mental Wellness Advocacy Coalition. In partnership with the Hi, How Are you Project, the coalition recently conducted a College Student Mental Wellness Survey to better understand the student experience. With accurate and actionable data in hand, the Hi, How Are You Project and Coalition members will co-create industry wide training programs, connect residents to campus resources for mental health and wellness, and promote ways to manage stress and anxiety in college. If you or someone you know needs help, please reach out. You can find the East Tennessee State University resources here.

What is included in the rental installment?

​Your rental installment includes furniture, high speed internet, and a streaming TV package. Any other fees such as parking or pet fees, will be a separate charge.

How can I make a payment?

​We accept check, cashier's check, and money orders in our leasing office, made payable to Student Quarters Johnson City. All payments received in the leasing office will be electronically processed. For your convenience, we will also offer an online payment option. We are unable to accept cash.

How are maintenance requests handled?

​We have an on-site maintenance team during office hours. Maintenance requests can be entered online on our resident portal 24 hours a day and requests can also be made during business hours over the phone or in person. For after-hours, non-life threatening emergencies (such as no heat, no water, refrigerator not working) the maintenance team is on call 24/7.

Are you pet friendly?

Yes, we LOVE our furry friends! Each resident is allowed one pet. We do have breed restrictions, so please contact our management team for more information. 

How far away is the property from ETSU campus?

​We are only 0.6 miles from ETSU Campus! We also have the BucShot shuttle that comes back and forth from the community to campus throughout the day, so you do not have to worry about parking on campus!

What about utilities?

​Your utilities, electricity and water/sewer, will be set up and ready to go the day you move in. Water/Sewer and trash are no additional cost. Your utilities will be divided by all roommates and applied to your rent. 

Is parking available?

Yes, parking at our student housing apartment complex is complimentary and available to all residents. You can park in the designated parking lot located on the property. Please note that parking spaces are not assigned and are available on a first-come, first-served basis. We ask that all residents park in the non-reserved spots unless there is a reserved sticker present on the vehicle and refrain from parking in handicap spaces or blocking any fire lanes. If you have any questions about parking, please don't hesitate to reach out to our management team.

Do I need renters insurance?

As a condition of our lease, we require all residents to carry building protection insurance ($100,000) for damage to the landlord’s property during the term of their lease. The good news is we take the hassle off your plate through an automatic Building Protection Fee enrollment. You pay the monthly premium together with rent but the fee does not cover your personal belongings. The policy does not cover any of your personal belongings, additional living expenses, or liability arising out of bodily injury or property damage to any third party. If you require any of this coverage, you should contact an insurance agent or insurance company of your choice and sign up for a renter’s insurance policy.